18 Nov 2025
Tradelink was honored to receive continuous recognition for delivering exceptional customer service, as our Call Centre clinched the Gold Award under the Mystery Customer Assessment Awards at the Hong Kong Customer Contact Association (“HKCCA”) Awards 2025, marking the 14th consecutive year of recognition since we first joined the competition in 2012.
Our commitment to service excellence has long been a key differentiator, enabling us to maintain a leading position in the Government Electronic Trading Services (“GETS”) market. We have proudly served a substantial GETS customer base for over two decades. In addition, we support the Customs & Excise Department’s Road Cargo System call centre operations, which have been outsourced to us since the service’s launch in 2010. Starting from May 2023, we also provide call centre services for the Government Trade Single Window.
We remain committed to service excellence, helping customers boost digital efficiency, strengthen competitiveness, and seize new opportunities with our smart business e‑solutions.